Privacy policy

We (Metro South Health) provide this service (Dialogue). The technology behind this service and its operation is provided by Delib.

For information you submit:

  • Metro South Health is the data owner/controller.
  • Delib is the data processor.

Metro South Health is committed to protecting user privacy. We understand and appreciate that visitors and users of this web site are concerned about their privacy and the confidentiality and security of any information that may be provided to us.

When you submit information to us using this service, it is treated sensitively in accordance with data protection principles. To protect your privacy Metro South Health staff follow 9 privacy principles.  The principles deal with how we collect and handle your personal information.  They are set out in the Information Privacy Act 2009.

Delib's privacy policy explains how Delib will collect, safeguard and process your data on behalf of Metro South Health.

How is this website monitored?

When you look at this website, traffic data is collected anonymously for the purposes of analysing visitor usage patterns; however, none of this data can be associated with your individual user identity within Dialogue. Metro South Health will use these analytics for statistical purposes only.

Taking Part in Queensland Health Forums

At times you may be asked if you wish to participate in online forums that appear on our Dialogue. Taking part in these forums is entirely voluntary.

To participate in a Dialogue forum, Metro South Health will require that participants register with the site. Participants will be required to provide a username and email address. The username will be made public along with the comments made in the Dialogue. Please consider this when choosing a username. This information is collected to provide Metro south Health with aggregate information related to what types of individuals and groups are participating in the Dialogue.

Participants are reminded that the Dialogue is a public forum. Participants should therefore not post personally identifiable information such as telephone numbers on this website.

E-mail and Feedback Information

This is a Queensland Government website. E-mail correspondence sent to this site will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant regulations.

Your name and address details will not be added to a mailing list, nor will we disclose these details to third parties without your consent unless required by law. E-mail messages may however be monitored by our website support staff for system trouble shooting and maintenance purposes.

Although every effort will be made, Metro South Health does not guarantee to reply to e-mail correspondence. Where appropriate, e-mails sent to this site may be forwarded internally to other Metro South Health officers for direct response.

How do I go about obtaining access to information held about me by Metro South Health?

Metro South Health is committed to being open and transparent.  Unless it is not in the public interest, we're working to make it easier to access information about our services, finances, policies, registers and lists, as well as information released through Right to Information (RTI) requests as detailed on our website.

You have the right to apply for access to information held in your medical records.  Requests for access to your health records should be directed to the RTI/IP officer at your hospital or service. When seeking access to your health information, you will be asked to provide evidence of your identity (for example, a certified copy of a driver’s licence or birth certificate). If your application cannot be processed through our usual administrative access process, it will generally be referred for processing under the Information Privacy Act 2009 (Qld).

The Legal Unit for Queensland Health is also available to provide advice to people seeking assistance in making applications. Phone queries should be directed to (07) 3234 1735, or the Unit can be contacted via email at:

Where can I find out more information about Metro South Health’s privacy and security policies?

Further information on our privacy obligations is available on our Right to Information and Information Privacy Website at: