Phone triage hotline for each ED
Phone triage hotline for the public to call direct to particular ED deparments where they would normally/frequently attend. ED nurse/nurse navigator position to answer and redirect care as appropriate. Not 1300Health this is too generalised, pt need someone who can look at their chart and give them or their carer taylored advice. Someone who knows the appropriate referal pathway.
Why the contribution is important
personalisation to the customer
by Kellie on August 12, 2019 at 04:40PM