Info about health care services and when to use them

We need clear information for people living in our community about who is available to treat them for their health needs, where and when.  Getting the right health care can be very confusing as the options today are very different to the health care that was available only a few years’ ago.  It can also be very different from what people have experienced elsewhere if they come from another country.  GPs and other health professionals in the Australian health community have a wide range of skills and equipment to treat patients with less urgent needs, but this is not widely known or understood. Information about the different types of health services could be available online, in GP surgeries and Emergency departments, in the media, and in the local community (bus stop advertising, etc).

Why the contribution is important

There has been a recent push in the media to 'not attend Emergency unless it’s an emergency'. But what if you don’t know where else to go?

by mccorcha on August 08, 2019 at 02:18PM

Current Rating

Average rating: 4.3
Based on: 3 votes


  • Posted by Churchtl August 09, 2019 at 16:53

    This is a great idea- some people from other cultures automatically go to hospital for any health concern (as this is what happens in their original countries). I think HEAU and the CALD NN's were looking into this a while back, but I am not sure if work has been done on it recently.
  • Posted by coccetta August 10, 2019 at 23:04

    There has been some interesting & amusing ad campaigns explaining ED versus GP care - simple pictographs.
  • Posted by willett August 11, 2019 at 16:36

    This is an important piece. As an example, as an older GP I have been in practice from a time when the majority of fractures were treated in general practice, until now with the majority of minor fractures untreated in emergency departments. Often with a number of follow-ups in the fracture clinic.
  • Posted by aaroncameron August 12, 2019 at 08:20

    Campaign advertising is insanely expensive and the government decides at a statewide level which major campaigns are approved/developed. At a MSH level I think we are more likely to have success in doing a targeted education/engagement piece with our local CALD communities using their existing networks and events, localised social media, multicultural newspapers, etc.
  • Posted by RodW August 13, 2019 at 21:03

    This seems like a non brainer. However, my understanding is that those campaigns educating consumers about EDs were largely ineffective.
    Whilst that initially surprised me, I suspect a free and convenient service will be utilised regardless.

    Make primary care worthwhile providing these services and presto we might see less use of the free and convenient ED for non emergencies.
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