Frequent attender OPD clinics
Individuals who frequently attend the ED can attend for a variety of reasons which may not be an emergency. Patients who are lonely, anxious, depressed/stressed, have poor compliance with medications/medical recommendations, or have poor access to services or equipment which could assist safety/confidence at home may attend the ED as they are not sure what else to do.
Identify this group of patients who regularly present to the ED (more than 4 presentations in 3 months) with these types of concerns. Offer these patients access to a Psychologist or an Occupational Therapist (choice of Allied health professional based on reason for presentations) outpatient appointment/s post discharge from the ED (or while in ED if possible) in a clinic or their home to address underlying reasons for attending the ED. The allied health will also work with the patient’s GP & other health service providers in the community to help support the patient & the continuum of care. They will also refer to other services as needed such as Physiotherapy or Social Work (either public or private provider as appropriate). It would also link with existing ED services such as the GEDI service.
Why the contribution is important
Addressing the underlying concern/issue (eg. Anxiety/poor compliance with health recommendations/loneliness/reduced coping in home-needing services/support) causing frequent ED attendance, would be expected to reduce the frequency of future ED attendances. This would also assist individuals to remain home & feel safer by linking with services or supports within the community & with the patient’s GP.
by coccetta on August 10, 2019 at 11:38PM