Central point of access/advice to hospital services for MSH GPs

Utilisation of MSH Patient Access Coordination Hub (PACH) to act as a central point of contact for GPs to access advice and links to the hospital services.

Why the contribution is important

Fills the gap between Outpatient Departments (OPD) and ED; for GPs who need advice for their patients (new or current patients of specialist units) who can't wait for an OPD appointment but are also not requiring the services of an ED. Frequently the ED is used by default as the entry point to the hospital system in these instances.

MSH PACH provides a single, easier point of access than trying to contact a specialist team. The PACH staff member has access to patient level data throught the ieMR or can link them to the appropriate specialist team (doctor, nurse navigator, case manager) or relevant service for advice, arrangment of review in clinic, etc; thus avoiding in many instances the need to attend ED to access the system and advice.

by collierj on August 15, 2019 at 08:37AM

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  • Posted by collierj August 15, 2019 at 09:17

    Addit: PACH could also have knowledge of the resources within the PHN and thus provide alternate care pathways within the PHN to GPs. Many GPs do not realise they have colleagues within the area with certain skill sets that they could cross refer to rather than refer into the hospital system. (e.g. practices that will do iron infusions).
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