Call Centre / Txt Service

Alot of people don't know what services are available at night / weekends and outside of normal hours and these are the people that possibly could be turning up to ED when they don't need to be.

If there was a service that could tell you (by location) what Pharmacy is open in proximity to your home, what GP services are open late at night, what home doctors are available for visits and connect you to them.

Also if the person answering the calls was a Nurse or a Doctor they could give you advice over the phone - you may actually need to visit the ED or possibly wait to see your GP when available.

It would be great if this service was available by voice call and by SMS - for example if you text the service your post code and they send you all the relevant details to your smart phone.  So if you text the service 11 pm you get real time advice on what is open / closed, closest services etc.

Often Google doesn't tell you what services are available in the community.  This could be especially useful if you live remotely.

Why the contribution is important

This idea is important because it would greatly reduce unecessary visits to ED.

by Marama1 on August 20, 2019 at 08:32AM

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