Better Quality Patient Education and Discharge Advice

A significant number of patients leave ED or GPs with little to no understanding of their condition, it's severity and implications, the medications prescribed, the warning signs to watch for, or most importantly the REALISTIC EXPECTATION of the presentations course. The lack of health literacy of patients post discharge or GP presentation can not be understated, whether through inattentiveness, complacency or pure lack of comprehension, the outcome is unnecessary emergency presentations. A well-designed template needs to be developed and utilised by both GPs and ED doctors that lays out very clearly what a patient has presented with, what the diagnosis is, what further investigations may be required and why, what the severity and possible consequences of the condition are, the exact management plan, medications, and how they should be taken (and for how long), what warning signs to look for, when to re-present, what the expected clinical course is, and when to call 000.

Why the contribution is important

Empowering patients to understand their complaints is the best way to reduce presentations founded in anxiety or lack of understanding. This also gives paramedics a sound understanding of where in the healthcare continuum the patient is, and provides a basis for discussion with the patient regarding appropriate next steps, and whether a presentation is part of the expected clinical course. This would provide paramedics with the confidence to treat and refer or treat and leave patients who present with conditions where QAS guidelines do not exist, or where patients have a complex clinical history.

by TrentWheeler on August 21, 2019 at 05:15PM

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