Ask the Patients

Perhaps we could run a consumer enagagement activity around asking non-critical patients who present to the Emergency Department, why they decided to come through ED, rather than seek help elsewhere. 

This could give us an understanding of whether they were told to come here by 13Health or GP, didn't know where else to go, whether the service they needed wasnt available, whether cost or travel is a barrier etc.

We could also ask what services, support or resources would be helpful for these non-critical patients to have their needs met outside of the hospital next time. 

 

 

 

Why the contribution is important

It's important to understand the consumers' decision making process, needs, preferences and barriers to accessing good quality health care, before we start looking for solutions. 

 

 

by Mcvicarj on August 09, 2019 at 03:25PM

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Based on : 6 votes

Comments

  • Posted by nurse11 August 14, 2019 at 08:09

    Great idea. Could be integrated to use with some of the other ideas.
  • Posted by el August 20, 2019 at 16:45

    Great idea, once we understand the decision making process of the clients it will be easier to address and prepare appropriate communication messages targeted to the right communities. One message does not suit everyone, some CALD communities are coming from environments where hospital was their first port of call, not the GP.
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