Ask the Patients
Perhaps we could run a consumer enagagement activity around asking non-critical patients who present to the Emergency Department, why they decided to come through ED, rather than seek help elsewhere.
This could give us an understanding of whether they were told to come here by 13Health or GP, didn't know where else to go, whether the service they needed wasnt available, whether cost or travel is a barrier etc.
We could also ask what services, support or resources would be helpful for these non-critical patients to have their needs met outside of the hospital next time.
Why the contribution is important
It's important to understand the consumers' decision making process, needs, preferences and barriers to accessing good quality health care, before we start looking for solutions.
by Mcvicarj on August 09, 2019 at 03:25PM