Overcoming 'us' and 'them'

To ensure the language of our values statement fosters commonality and inclusiveness and overcomes the artificial barriers that our roles can create between 'us' as staff and 'them' as our patients and their loved ones. It would be great if our values reflect our shared humanity rather than the ways in which we are different. After all, we will all be a patient or a loved one of a patient one day if we haven't been already.

Why the contribution is important

- To foster genuine empathy and compassion grounded on the logic of our shared experience as human beings.

- To strategically support our efforts to be a kinder, more person-centred organisation.

- To publicly acknowledge that we see our patients and their loved ones as people.

- To permit staff to be humans as well as excel in clinical excellence. In doing so to acknowledge that part of quality care is a caring attitude (a must have and not a nice to have).

by AnnaG on December 23, 2019 at 03:50PM

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