Operationalising our Values!

I'd like us to get very specific about what behaviour goes with our values.

In Dare to Lead, Brené Brown writes,

“One reason we roll our eyes when people start talking about values is that everyone talks a big values game but very few people actually practice one. It can be infuriating, and it’s not just individuals who fall short of the talk. In our experience, only about 10 percent of organizations have operationalized their values into teachable and observable behaviors that are used to train their employees and hold people accountable...A courageous culture connects its values to specific behaviors so people know what is expected, encouraged, and rewarded within their team and organization.  In addition to setting clear expectations, the process gives organizations shared language and a well-defined culture. It helps us determine cultural fit during hiring, and offers us very straightforward standards of behavior when there are non-performance-related issues."

Why the contribution is important

I think as the quote mentions above - we can sometimes fall short of practicing our values because they become white noise in the background. But when we all have clear, tangible behaviours that align to a specific value, it is so much easier to hold ourselves and each other accountable. It means we are practicing our values, rather than simply professing them.

by michellejanssen on November 28, 2019 at 08:21AM

Current Rating

Average rating: 5.0
Based on: 6 votes


  • Posted by calmerllama December 13, 2019 at 14:56

    Without attention to operationalising our values we will have little outcome or impact associated with this values development exercise. When someone (consumers, community members, partners, potential staff etc) interacts with our services, staff and facilities it should be readily apparent to them what our values are through our visible behaviour. Wondering what our current observed behaviours say about what we value and don't?
Log in or register to add comments and rate ideas

Idea topics